At this part of the program, things get a little weird. Soon, you will be paid based on the performance and overall customer satisfaction of you and your trainee that you are mentoring. You will be required to read or listen to 3 out of 5 books and then do a book report on each one. Once completed, you will have earned the 3-Star Certified Senior Technician title.
They are required to maintain very high quality scores and consistently meet and exceed budgeted times for each job. They are responsible for their team’s performance as well as their own.